TOP 5 REASONS
TO WORK FOR ASHFORD
- #1 PERSONAL GROWTH
- #2 CAREER ADVANCEMENT
- #3 COMPETITIVE BENEFITS
- #4 JOB STABILITY
- #5 EMPLOYEE APPRECIATION
The Ashfordians
You Belong Here
Our commitment to our residents and ourselves is to be the best multi-family company in our market. We are on a mission to help our communities flourish. Our community values of Pride, Care, Connection and Belonging serve as our compass.
Mission Statement
A place to belong where superior experiences are created.
Manager of the Quarter
Jennifer Flores
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Manager of the Quarter 1
Shiva Luitel
Stancliff Park
Manager of the Quarter 2
Dan Patel
Wellington
Manager of the Quarter 3
Alejandro Gearhart
Casa Serena
Manager of the Quarter 4
Employee of the Month
Leslie Romo
Assistant Manager
Ashford Willow Falls
Excellence - Create Success by Delivering Results
Every day, Leslie displays a consistent eagerness to contribute, always inquiring about ways to assist in achieving our objectives. Her proactive approach extends to identifying tasks that require attention, ensuring that our property remains aligned with our expectations. Demonstrating an impressive grasp of the industry, she readily extends her expertise to aid other properties facing staffing shortages. The team takes great pride in her presence!
Alvaro Ceja
Maintenance
Ashford Casa Serena
Teamwork - Communicate openly and freely for mutual understanding
Alvaro joined the team in 2020, and unfortunately, his Lead Maintenance performance has been overlooked month after month in terms of recognition. Despite this, he remains a true advocate for Casa Serena, demonstrating exceptional teamwork by collaborating with his colleagues to find effective solutions. Alvaro's positive attitude and versatility shine through, as he willingly assists in various maintenance tasks, from groundskeeping to apartment painting and make readies. He even goes the extra mile by proactively seeking and receiving reviews from residents.
One of Alvaro's remarkable traits is his reliability and punctuality. He can always be counted on, regardless of the time, to handle any maintenance emergency. Having been with the company for about two years, he has shown significant improvement, establishing himself as a valuable asset to Ashford Communities, making him well deserving of recognition and appreciation.
Alvaro's genuine team-player mentality is evident in his ever-present smile and willingness to lend a helping hand whenever needed. He exhibits great attention to detail when handling make ready and work orders. The team follows a strict rule regarding work orders: "NEVER GO BACK TO AN APARTMENT FOR THE SAME WORK ORDER TWICE!" Alvaro takes this rule to heart and ensures that all work orders are completed on the same day, resulting in an impressive 100% monthly closed work order ratio.
In conclusion, Alvaro's dedication, positive attitude, and commitment to excellence make him a standout employee worthy of recognition and appreciation for his exceptional contributions to the team and the community at Ashford Communities.
Carolina Almendarez
Office
Ashford St Cloud
Teamwork - It’s All About "We, Not Me"
Carolina demonstrates exceptional customer service, making her a valuable asset to the team. What sets her apart is her unwavering dedication to her job, always willing to go the extra mile for both our residents and prospects. Her genuine willingness to assist others with a smile on her face creates a positive and welcoming environment.
Carolina's progress is truly remarkable. Despite starting with little knowledge about Tax Credit properties, she has shown tremendous growth and now efficiently handles multiple applications simultaneously, typically managing 5 to 10 applications at a time. Her leasing performance has been nothing short of amazing.
Overall, Carolina's commitment, positive attitude, and remarkable progress make her an outstanding team member who greatly contributes to the success of our community. Her dedication to providing excellent customer service and going above and beyond in her role as a leasing professional make her truly deserving of recognition and appreciation.
Jesus Montes
Maintenance
Ashford Santa Cruz
Excellence - Create Success by Delivering Results
Jesus is a conscientious, detail-oriented, and hardworking individual who has proven himself invaluable during the absence of a lead maintenance personnel at SCZ in April. Stepping into the role during this period, he has displayed tremendous growth and adaptability.
During this month, our property faced numerous challenges with units complaining about leaks and plumbing issues. However, Jesus efficiently identified the sources of the problems and effectively fixed these leaks in the occupied units. This proactive approach and problem-solving ability have significantly contributed to the smooth functioning of the property.
Although typically reserved, Jesus has become more communicative, offering valuable recommendations to improve and maintain the property. His willingness to share ideas and take initiative has been instrumental in addressing issues promptly and efficiently.
Furthermore, when two of our strongest maintenance team members departed the company simultaneously, there were concerns about handling the workload and keeping residents satisfied. However, the transition has been remarkably smooth, thanks to Jesus's dedication and growing expertise in his role as an Assistant Lead.
With Jesus's continued growth and commitment to the team, there is no doubt that promoting him was the right decision. His exceptional performance, leadership potential, and ability to handle challenges make him an asset to our organization. As a result, we can confidently rely on Jesus to ensure the well-being and satisfaction of our residents while maintaining the property to the highest standards.
Alejandra Gutierrez
Office
Ashford Cove at Briar Forest
Excellence - Create Success by Delivering Results
Alejandra joined the company on May 16, 2022, at WFL as an Leasing Professional. She was later moved to Cove at Briar Forest on 12/22 and promoted to an Asst Mgr on 01/22. Upon assuming the role of Assistant Manager, she found deliquency at 8.3% with 6 residents facing eviction. However, in January 2023, she successfully brought it down to 6.4%, followed by 4.5% in February 2023, and 4.4% in March 2023. Throughout her thorough examination of 2022 and part of 2021's delinquency records, Alejandra discovered that Cove had never experienced such a low delinquency rate.
Since taking over as an AM, Alejandra hasn't had to file a single eviction. Her dedication and passion are evident in the extraordinary results she delivers. Despite appearing as a shy and sweet individual, when it comes to deliquency matters, Alejandra demonstrates a firm and professional demeanor, unafraid to assert herself.
Many residents used to pay late, sometimes until the last day of the month, but Alejandra took the initiative to sit down with each one of them individually, setting clear expectations during her takeover of DQ. Thanks to her strategic approach, she ensures that residents with outstanding balances promptly settle their dues, maintaining an impressive 6th-day delinquency policy.
Alejandra also actively participates as a leasing agent, working alongside Rocio to lease as many units as possible. Together, they achieved 93% occupancy in March. Every month, Alejandra supports Rocio with at least six move-ins while simultaneously managing deliquency.Her knowledge, sweetness, humility, transparency, and passion make her an invaluable asset to the Cove team.
Seeing her dedication and potential, Alejandra will soon be ready to manage her own property and showcase her skills even further. She is wholeheartedly nominated for April's Employee of the Month, as her exceptional work deserves recognition. The team at Cove considers themselves truly blessed to have her on board, and she embodies the spirit of a true team player who believes in striving for excellence.
Edgar Guerrero Romero
Maintenance
Ashford Strawbridge
Teamwork - It’s All About "We, Not Me"
Edgar has consistently exceeded work expectations during his six months with the company. Throughout his time here, he has demonstrated a strong alignment with Ashford's core values, impressing everyone with his dedication and commitment.
One remarkable aspect of Edgar's work ethic is his willingness to go above and beyond. He takes proactive measures to ensure the property is well-maintained and that units are prepared promptly for new residents. Additionally, he readily lends a hand with urgent move-ins, even taking on housekeeping tasks when needed. His versatility and dedication to providing excellent service make him a true asset to the team.
Not only does Edgar excel at our primary location, but he also extends his support to our Baytown location without any hesitation. His willingness to assist wherever needed showcases his team-oriented mindset and genuine desire to contribute positively to the company.
Furthermore, Edgar's ability to handle emergency work orders efficiently is commendable. When faced with critical situations, he responds promptly and ensures that issues are resolved promptly, creating a safe and comfortable environment for our residents.
Considering his consistent performance, hard work, and embodiment of Ashford's core values, Edgar is undoubtedly a deserving candidate for the Employee of the Month recognition. His impact on the team and the company as a whole has been significant, and we are truly fortunate to have him as part of our workforce.
Felix Ramos
Maintenance
Ashford Stancliff Park
Excellence - Go the Extra Mile
Felix has been with the company for more than 3 years. When his manager first came to Ashford, they were unaware of his quality and attitude. However, after a year, they can confidently say that he is the greatest asset to Ashford.
As a lead maintenance personnel, Felix does not only close tickets and make residents happy, but he goes above and beyond by coming up with new ideas on how to cut costs and increase revenue for the property. Whenever the individual tells him what they want, he always comes up with plans on how to do it and never says no. Here is a list of things he has done to reduce costs:
Blue Pump: Instead of buying a new blue pump, Felix started fixing the pump by only changing the impulser, which saved the property around $800 to $1000.
Boiler Heat Exchanger: Instead of calling vendors to fix the heat exchange for $7000 to $8000, Felix came up with the idea to take out the heat exchange, clean it or replace only the damaged tube which costs only $2000.
AC Heat Pump to No Heat Pump: Felix came up with the idea to rewire and get around the AC unit so that the property does not have to use a heat pump during the winter season, eliminating the need for freon.
Shop Remodeling: Steve came up with the new plans to remodel the shop, and Felix built and organized it as they wanted.
During the time of freeze, Felix was at the property all day and night to fix the leak. His commitment, hardworking attitude, ownership mentality, care, and going above and beyond are the qualities that make him a good candidate to deserve the EOM award.er service.
Daniel Daza
Assistant Manager
Ashford Casa Serena
Teamwork - It’s All About "We, Not Me"
Since becoming Assistant Manager, Daniel has proven to be an amazing asset to the office. He has gone above and beyond to ensure the smooth running of office operations, helping his colleague with tasks ranging from dealing with DQ and renewals to providing hands-on assistance to residents in need.
Daniel and his colleague have developed a strong professional connection, which has enabled them to push each other to improve every day. He is a true team player who is always willing to lend a helping hand whenever needed. Thanks to his hard work and dedication, Daniel has become an invaluable member of the team.
ERIKA RANGEL
ASSISTANT MANAGER
ASHFORD BRIAR POINT
Excellence - See all tasks through to completion
When BPT's community manager fist came to Ashford, the delinquency rate was very high, and Erika had expressed her desire to transfer to another property. Over the course of the following months, the delinquency rate dropped to 5%. Unfortunately, due to TRR payback, it went back up, but this was out of her control. Nevertheless, Erika's attitude had changed significantly, and she was always excited about coming to work and helping with all tasks and other team members. She was a patient but relentless taskmaster.
Whenever asked to help, she went above and beyond to ensure the task was completed. Whenever there was uncertainty, the individual would ask Erika, and together they would figure it out as a team. Erika received many positive reviews on Google due to her positive attitude and excellent customer service.
Edis Renderos
Make Ready
Ashford Cove at Briar Forest
Teamwork - It’s All About "We, Not Me"
Edis is known for being a quiet and diligent employee. When he was first met, he appeared to be a shy and reserved individual who kept to himself. However, Edis has since undergone a significant transformation, displaying a keen interest in learning, growing and improving in any way he can to help his team members shine. He is a selfless individual who is always willing to lend a hand and stays on top of everything happening on the property.
Edis goes out of his way to support his team members, offering to help whenever needed. For example, if the girls are alone and have a full office, he takes the initiative to help show units. Similarly, if the porter needs help with a trash-out, Edis always volunteers to assist, and he even helps the porter pick up trash throughout the entire property every morning. When there are too many tickets in the system, Edis takes the initiative and starts running tickets, despite having the title of "make ready."
Edis is always on the lookout for things that need to be fixed or improved on the property. When he notices something out of place, he respectfully approaches his manager and asks to walk the area of concern with him. He has excellent leadership skills and has even collaborated with the porter to clean up all the gutters for the first two weeks of the month. He has also scheduled himself, along with the porter, to repair the entire fence on the property in the following month.
Edis also goes above and beyond his duties to ensure that everything runs smoothly.
Despite his many contributions to the team and property, Edis remains humble and selfless. He never asks for anything in return and is only interested in the well-being of every resident and staff member. For this reason, his manager has nominated him as the employee of the month of February, although he believes Edis should receive recognition every month. Edis is an asset to the team and is highly deserving of this recognition.
Griselda Villareal
Assistant Manager
Ashford Santa Cruz
Teamwork - It’s All About "We, Not Me"
Griselda is a dedicated and capable Assistant Manager at Ashford Santa Cruz, who is skilled in handling various challenges related to delinquency, Tax Credit recertifications, Make Ready, fulfilling renewal promises, garnering Google reviews, and leasing. She enjoys taking on difficult tasks and has a proven track record of success in overcoming them.
Griselda is known for her persistence and determination, as evidenced by her efforts to resolve a payment issue with Housing that resulted in Housing paying less for a former move-in. She made countless calls and sent numerous emails to Housing until the issue was resolved.
Griselda is well-liked by both the residents and the team at Ashford Santa Cruz. Her hard work and dedication have earned her many accolades, which she deserves.
Mirian Garcia
Housekeeper
Ashford Crescent Oaks
Teamwork - It’s All About "We, Not Me"
Mirian is a high-performing employee at Ashford Crescent Oaks who embodies the core values of Teach, Teamwork, Excellence, Attitude, Caring, and Honesty. She consistently goes the extra mile in her work for Ashford.
What sets Mirian apart is her positive attitude and willingness to help her team whenever needed. She never says no to any task or situation, and is always ready to lend a hand. Her dedication to her work is a pleasure and a fortune for those who have the opportunity to work with her at COA.
Henry Cruz
Lead Maintenance
Maintenance
Ashford Glens
Teamwork - It’s All About "We, Not Me"
Henry has been a worker who has faded into the background for Ashford. He deserves recognition for all the hard work he has put into Glens. Glens did not have any office staff on site on a daily basis, and Henry stepped up year-round not only to keep up with tickets but also the make-ready, groundskeeping, as well as being the face of Glens for current and future residents. He assisted in giving information and not letting prospects be turned away when interested in leasing.
When he was away on vacation during the arctic blast weather, he made himself available by phone, while out of state, to assist and help walk through the borrowed maintenance from other properties. He made sure to follow up throughout the day to make sure the task was finished.
He truly is a jack of all trades!
Elizabeth Benitez
Assistant Manager
Office
Ashford St. Cloud
Teamwork - It’s All About "We, Not Me"
Elizabeth is very dedicated to her job especially when it comes to her delinquency. When she started our delinquency % was very high and she has managed to bring it to 1.1 % Elizabeth has great customer service and is always ready to help out in any way she can even if it's getting her hands dirty and helping with a make-ready.
Wilber Espinoza
Porter | Ashford Westchase | Ashford Willow Falls
Maintenance
Teamwork - It’s All About "We, Not Me"
Wilber shows his excellent teamwork by helping the other team members without hesitation. Wilber is very hard working and finishes all tasks in a timely manner. Even though he is a porter, he is willing to learn new things and is now taking care of all sheetrock repairs. He always accepts tasks with a positive attitude and does extra work without complaining. He is an excellent example for "It's all about We, not Me." His teamwork and hard work assist the team achieve its goal and keep both properties Westchase and Willow Falls well maintained.
Prasiva Mainali
Leasing Professional, Ashford Stancliff Park
Office
Excellence - Go the Extra Mile
Prasiva has been amazing in really stepped and helped the property with certain tasks in the office not only focusing on leaseing but done more than what her responsibilities and duties has been.
She has gone above and beyond to assist her team mates in any way possible to ensure the office is running smoothly from dealing with DQ and renewals, to taking a hands on approach to assisting residents with any issues they may have.
Melvin Reyna
Ticket Runner
Ashford Westchase
Excellence - Go the Extra Mile
Melvin is honest and has great attitude that always willing to learn and accept the challenge and finsih the jobs with a smile. He is fast and has all tasks complete in a timely manner. He is also a great team player that assist the team to finish other projects. His dedication helps the property to achieve its goal.
Alexa Zelaya
Leasing Professional
Ashford Briar Point
Excellence - Go the Extra Mile
Alexa started in the apartment industry three months ago and has excelled in all her goals. Thanks to her excellent customer service she has been able to bring the occupancy up at Briar Point. She is not afraid to take on other roles and learn to help in any matter possible. At resident events, she makes sure all residents are engaged and enjoying themselves. Her renewal percentage is at 125% exceeding all expectations of Ashford goals.
JACKIE MUÑOZ
Leasing Professional
Ashford Strawbridge
Excellence - Be Relentless About Improvement
When Jackie started with Ashford Strawbridge, her first week here, I was in the hospital and she covered the property with no problem. She has done an excellent job of "Staying Relentless" in getting to know the residents and securing renewals. For the period of 5/1/122-current, she has secured 29 renewals or 17% of the unit count. In addition, she has gone the "extra mile" in creating rapport with new prospects, building a relationship with all of the new move-ins and has had a total of 52 leases, 9 cancellations for a net of 43 leases for the period of 5/1/22-current.
LUIS VENTURA
Groundkeeper
Ashford Stancliff Park
Excellence - Go the Extra Mile
Mr. Luis has been with us for more than 10 years. He is very good at his work, the property is always clean and tidy. Apart from his work he goes the extra mile on maintenance issues, and project pristine.
Recently he helps paint the front of the building gates and pool area. Every time we ask him to do something without asking any questions he will be the first one to help us.
Yessenia Aguilar
Leasing Professional
Santa Fe
Excellence - Create Success by Delivering Results
TEAMWORK: Yessenia helped tremendously with 8 renewals, and assisting with retention. We reached 70% retention last month with her efforts of walking the property, handing out letters, knocking on doors, and calling residents.
EXCELLENCE: Her efforts and initiative paid off in her overall leasing performance with a closing ratio of over 45%, when the average is 20%! She leased up to 11 apartments within the first 2 weeks of August while still actively leasing!
ATTITUDE/CARE: Her immaculate customer service and attention towards residents, prospects, applicants, and even vendors was seen with her ability to smile cheerfully even when an obstacle arose or a resident wasn’t happy.
And lastly, HONESTY: None of the things she has done stated above has been done without her showing integrity. We were able to reach 92% occupancy with all her hard work.
Rudy Villanueva
Special Projects
Excellence - See all tasks through to completion
Mr. Rudy has been assigned a variety of jobs at different locations. He has shown ownership mentalility. Always finds ways to get the job done, despite having lots of excuse-options. He motivates the team members. Helps out Community Managers with equipment and maintenane issues.
Edwin Lopez
Ticket Runner
Maintenance
Ashford St. Cloud
Teamwork - It’s All About "We, Not Me"
Edwin Lopez has not only been doing an excellent job but knows the meaning of Team Work!! We just hired a Lead Maintenance, Maintenance Technician and a Make Ready and he has made sure to help every single one of them. He helped Camilo reach the make ready goal for the month of June without us even asking him too. Also he helped the lead in detecting how the plumbing runs to unclog a sewer a lot faster. He's always ready to help.
For our bowling even, one of our team members was not going to go because he doesn't drive very far and he offer him self to pick him up from his home to take him to the employee event. He is also always looking out for the property and if he sees anything suspicious he calls us in a heartbeat. That just shows that Edwin goes above and beyond for his team and the property. - Ana Ayala
Maria Silva
Leasing Professional
Office
Ashford Casa Serena
Teamwork - It’s All About "We, Not Me"
Voluntering to stay extra time to help get the job done. I believe Maria deserves this award because even in a negative situation she always pulls herself together to help others in any way possible. She has improved her performance and now she is always willing to help and go the extra mile. In the last 4 weeks her performace improved tremendously and 1 day she got 5 applications!!! 5 applications out of the 5 appoinments she had for that day. - Alejandro Gearhart
Carla Salazar
Housekeeper
Maintenance
Ashford Casa Serena
Excellence - See all tasks through to completion
Carla is the perfect example of what a team player is. She is always giving her best and she keeps improving her performance in the both properties that she works on, Casa Serena and Briar Point. She is always willing to help everyone and she does not mind staying late if she needs to. She does not have a car and she has never being late, not even once! She is becoming a good expertee in bring up to my attention details of the units that need to be touched up before we consider the unit 100% ready. We are so alike being perfeccionist and it shows when getting our final product done.
Sometimes, she even helps me with make readies and whenever she finishes early she also helps me in the office to do minor stuff. - Alejandro Gearhart
Caroline Wesevich
Leasing Manager
Office
Ashford Santa Ana
Excellence - Create Success by Delivering Results
Caroline started in Westchase back in Feb as LP, she was recently promoted to leasing manager at Santa Ana. Caroline displays all of Ashford's core values on a daily basis, always with a smile. She is always calm and looking to find a solution to any issues that occur, she uses outside of the box thinking and her great customer service skills to always achieve a positve outcome. With less than 2 weeks at STA she's aready received two 5 star Google reviews. She is a true professional who understands the meaning of OWNERSHIP MENTALITY!
She is alwayss focused on her goals to help take the property to the next level. She's used her own social media to attract many prospects/residents. If you want the job done and done correctly, she is your person. Accountability is one of Caroline's most admirable trait which is why she should be considered for June EOM!-Nhu / Luis Cortez
Rafael Silva
Maintenance Lead
Maintenance
Ashford Westchase
Teamwork - It’s All About "We, Not Me"
Rafael has them all...Teamwork, Excellence, Attitude, Caring, and Honesty. I would like to nominate him for teamwork if I have to choose one. Rafael has a great attitude and willing to help the team at any time. He manages the maintenance team well and gets all emergency under control for both Westchase and Willow Falls, and even help the rehab team without any complaints. He is a team player and always be ready for any situation. He is so reliable and excellent in his performance. It's a pleasure and fortune to work with him and have him here.
Despite having a lot of work, Jose is constantly asking how others are doing and finding out how he can make their work easier.
Daniel Daza
Assistant Manager
Office
Ashford Casa Serena
Caring - We're there for each other
Daniel has been amazing in really stepped and helped me with certain tasks in the office since he became Assistant Manager. He has gone above and beyond to assist me in any way possible to ensure the office is running smoothly from dealing with DQ and renewals, to taking a hands on approach to assisting residents with any issues they may have. Daniel and I have a professional connection that helps us to push each other to keep improving everyday. He is a team player and always looking out to assist me when I need it.
Despite having a lot of work, Jose is constantly asking how others are doing and finding out how he can make their work easier.
Cindy Arevalos
Assistant Manager
Office
Ashford Costa Azure
Excellence - Go the Extra Mile
"I nominate Cindy Arevalos because since day one Cindy has proven to be a true example by representing the core values for Ashford Communities - TEACH.
(T) She is always ready to help all co-workers with anything. Cindy is the assistant for Costa Azure when she started with us, we were shorted handed for the first two month She also stepped up to help when we had the gas issues from walking units and inspecting smoke detectors to organizing keys and handing out flyers, She has worked very closely with the maintenance team by organizing the work orders and doing follow ups so we can reach our goals for the month. She has been arranging all the resident events (E) The month of Nov was when the gas issue occurred Cindy talked with the angry residents and they always left with a smile. She was most mentioned in the google review resulting us to have the most reviews for the month of Nov & Dec 2021 (A) She Never complains and always has a positive attitude with a smile. (C) Will come in on Sundays voluntarily to walk the property doing anything from knocking door to making sure community policies are being followed. (H) She always is looking out for the community and goes above and beyond for the residents & coworkers"
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